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Refund policy
At Go North Hemp we prioritize your satisfaction above all else. Upon receiving your Go North Hemp shipment, please inspect it carefully to ensure it arrives intact. Any claims for damaged products must be reported within 3 days of receipt by contacting orders@gonorthhemp.com. For damaged items, provide detailed information and images to qualify for a replacement order. Please note that refunds will not be issued for products damaged during shipping.
Returns & Refunds: You can request a refund for the full purchase price of your returned product, minus shipping costs. Returns are only accepted for products bought directly from GoNorthHemp.com or MoonRanger.com and must be requested within 14 days of receipt. To qualify for a refund, the returned product must be in its original, unopened packaging. Return shipping is the customer's responsibility.
Once we receive your return, we'll inspect it and notify you of the refund status. Approved refunds will be initiated to your original payment method. Refund processing times vary based on your financial institution.
To initiate a return, email orders@gonorthhemp.com with your order number, name, contact details, return shipping address, and reason for return.
Exchanges: Unfortunately, we do not offer exchanges. Please review your order details carefully before completing your purchase. If you believe you've received the wrong product, notify us within 48 hours of receipt at orders@gonorthhemp.com
Contact Us: If you have any questions about returning your item, feel free to reach out to us. We're here to help!